Description

For most people with a frozen or boot-looping iPhone 14 Pro Max, the real question isn’t the phone. It’s “will I lose my photos?” The answer depends on which fix works and what’s in your backup. Our iPhone 14 Pro Max software repair costs £25, and the phone is compatible with iOS 27, so it’s worth recovering.

Faults this repair is for

Stuck on the Apple logo, or restarting in a loop
Update failed, or stuck partway through
“Connect to computer” on the 6.7-inch screen
Constant freezing or crashing

What’s in your backup?

If the phone can only be restored, you get back whatever was backed up. Apple’s backup notes are worth knowing:

iCloud backups don’t include things already synced to iCloud, such as iCloud Photos and Messages in iCloud. Those come back from iCloud itself after you sign in.
Computer backups include Activity, Health and Keychain data only if the backup is encrypted.
Face ID settings and Apple Pay cards aren’t backed up at all, so you’ll set them up again.

How we approach it

We confirm it’s a software fault, then reinstall iOS from a computer using Apple’s Update option, which keeps your data. Restore erases everything, so we only use it if Update fails and you’ve said yes.

Questions

What should I bring?

The phone, a charger if you have one, and your Apple Account email and password.

What if the problem is hardware?

We’ll explain what we found and quote the repair. If we can’t fix it, there’s no fee.

Can I pay online?

Yes, and you can cancel for a full refund before the repair starts.

Walk in any day

No appointment. Price confirmed before work starts, and we’ll tell you the time when you drop it off. There’s a 30-day warranty on the work. See all iPhone 14 Pro Max repairs or every iPhone repair we do.

396 Barking Road, Plaistow, London E13 8HJ. Open 10am–8pm, seven days.