Terms & returns

1. Who we are

mobilelinks.co.uk and the Mobile Links shop are run by JDF Tech LTD, trading as Mobile Links, 396 Barking Road, London E13 8HJ, United Kingdom. Phone 0203 689 8083, email info@mobilelinks.co.uk. The shop is open Monday to Sunday, 10am to 8pm.

2. What we sell

• Sent online: UK mobile top-up voucher codes, direct top-ups (credit added to a UK pay as you go number) and international calling card PINs.
• Posted: UK pay as you go SIM cards, SIM bundles and phone accessories, sent by Royal Mail.
• Services: phone, tablet and laptop repairs, Google account (FRP) removal and network unlocking, done in our shop.

3. Placing an order

• Give a correct, working email address: this is where codes, PINs and order updates are sent.
• Your order is accepted when we send your code, add your top-up, post your item or start your repair. Until then we may cancel an order, for example if a product is unavailable, the price was shown wrongly or the order fails our security checks. If we do, any payment is refunded in full.

4. Prices and payment

• Prices are in pounds sterling (GBP). The total at checkout, including postage and any fee, is the amount you pay.
• You can pay by debit or credit card, PayPal or bank transfer, as shown at checkout. Payments by card or PayPal carry a processing fee, shown as a separate line at checkout before you pay. There is no fee for bank transfer.
• Bank transfer: use your order number as the payment reference. We send or post your order once the money has arrived.

5. Delivery

• Codes and PINs are emailed, usually within minutes of payment. Occasionally security checks or supplier delays take longer. Check your spam folder; if nothing has arrived within 2 hours, contact us with your order number.
• Direct top-ups are usually added within minutes.
• SIM cards and accessories are posted by Royal Mail (Tracked 48 or Tracked 24 in the UK). Postage options and prices are shown at checkout.
• Keep codes safe: once delivered, a code works like cash and we cannot replace a code used by someone else.

6. Security checks

To protect customers from fraud, orders are checked before they are sent. We may ask for proof of identity or address. These documents are used only to verify the order and are deleted afterwards, as explained in our Privacy Policy. If we cannot verify an order, we cancel it and refund the payment.

7. Cancellations, refunds and returns

Codes, PINs and top-ups

• At checkout you ask us to supply your code or top-up straight away, and you agree that you lose the right to cancel once it has been sent or added. After that we cannot refund it, including if you chose the wrong network, amount or number. Please check your order before paying.
• Before it is sent, you can cancel by contacting us and you will be refunded in full.
• If a code is faulty (already used or not valid when you first try it), contact us within 7 days with your order number. We check it with the network or supplier and send a replacement.
• If a direct top-up cannot be added (for example the number is wrong or not pay as you go), we contact you and either send a voucher code instead or refund you.

SIM cards

• No returns once delivered. Once a SIM card has been delivered to you, it cannot be returned or refunded, even if it is unused or sent back to us.
• If there is a problem with your SIM order, contact our support team at info@mobilelinks.co.uk or 0203 689 8083 with your order number and we will go through it with you.
• If a SIM card arrives faulty or does not arrive, contact us and we will replace it.

Accessories bought online

• Contact us first. For any return or refund, email info@mobilelinks.co.uk or call 0203 689 8083 with your order number before you send anything back. Items sent back without contacting us first may be delayed.
• Accessories can only be returned unused and in their original packaging. If an accessory comes back used or damaged, we may reduce the refund by the value lost, up to the full price.
• To cancel an unused accessory, contact us within 14 days of receiving it and we will tell you how to send it back to 396 Barking Road, London E13 8HJ. You pay the return postage unless the item was faulty or not as described. We refund within 14 days of receiving the item back.
• If an item is faulty, contact us and we will replace it or refund you.
• If a posted item does not arrive, contact us and we will check it with Royal Mail.

Repairs and unlocking

• No fix, no fee: if we cannot repair your device, you do not pay for the attempt.
• 30-day warranty on the part we fit and our work. If the same fault comes back within 30 days, bring the device and your receipt to the shop. The warranty does not cover new accidental damage, such as a fresh crack or liquid damage, or devices opened or repaired by someone else after our repair.
• If you pay for a repair online, you can cancel and get a full refund at any time before we start the repair.
• Please back up your data before a repair. Screen, battery, port and camera repairs do not normally affect your data, but software repairs and restores can erase it.

Where a refund is due, it is made to the original payment method within 14 days. Please contact us before raising a chargeback or PayPal dispute: most problems are sorted out quickly.

8. Networks and calling card providers

Top-up credit, bundles, call rates and the rules for using credit are set by the mobile network or calling card provider, not by us, and they may change them. Check their website for current rates. Top-up vouchers work on pay as you go numbers only.

9. Our responsibility to you

• We take care that the information on our website is accurate, but product images are for illustration and network offers may change.
• If we fail to supply what you ordered, our responsibility is limited to supplying it or refunding what you paid.
• We are not responsible for losses that were not foreseeable, for business losses, or for delays caused by events outside our control, such as network or supplier outages.
• Nothing in these terms limits your legal rights as a consumer, or our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

10. Using our website

• The text, images, design and logo on this website belong to JDF Tech LTD or are used with permission. Network names and logos belong to their owners.
• You must not misuse the website, for example by placing fraudulent orders or trying to access it without permission. Keep your account password private.

11. Your personal data

We use your personal data as described in our Privacy Policy.

12. Changes, complaints and law

• We may update these terms. The terms in force when you place your order are the ones that apply to it.
• If you have a problem, contact us at info@mobilelinks.co.uk or 0203 689 8083 with your order number, or come into the shop.
• These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.